Frequently Asked Questions
We are often asked a number of questions in relation to how Axon Rehab works. Here are a few of the most common that may be of help, however, please feel free to contact us with anything not addressed here and we would be happy to help.
Is Axon Rehab open during current Covid-19 restrictions?
Yes, Axon Rehab is currently open as an essential service. However, given the times we currently find ourselves in we must ensure that public health advice is fully adhered to. All our staff have been Covid-19 vaccinated and we go to great lengths to ensure our premises & equipment is suitably cleaned before and after each customer visit. Before each appointment we insist each customer completes a quick Health Questionnaire in the 24hrs prior to their appointment. Only the customer being treated is permitted into our premises for the moment. We appreciate this may not be the welcome you are used to or we wish to give, however it is only a temporary sacrifice we must insist on to ensure the health & safety of all. (Specific needs & circumstances will be addressed individually).
How do I make an appointment with Axon Rehab?
All customer visits are by appointment only. In order to make an appointment please contact us via phone or email.
If it's your first time to visit us we will need to spend a little more time going through your medical history so that we can be assess your needs. This is normally carried out in the first or initial appointment which take approximately 90-120 minutes. If you have been with us before we may have this history on file but can amend or review as required.
Do I need a referral from a GP or Consultant?
No, a GP, Consultant or Hospital referral is not required. However, if you have a Referral Letter with any reports relating to your condition then please feel free to bring them with you to your first appointment.
How long does an appointment take?
An Initial Assessment takes between 90 mins to 2 hrs, depending on your condition. This is mainly to allow time for the clinician to go through your medical history and complete some initial tests.
If you have been with us before then a typical appointment ranges between 1 and 3 hours. This time will be spent working directly with a clinician and perhaps some of the rehab technology employed in Axon Rehab.
How can I pay for my appointment?
Payment is accepted by credit/debit card, cheque or cash, upon completion of your appointment.
Am I covered under my private health insurance?
We are recognised by all major health insurance providers. However, it is recommended that you check with your health insurer directly to confirm what cover you have in place within your policy.